❓ Frequently Asked Questions
🚚 How long does delivery take?
Orders are delivered within 3-7 business days across the UK and Europe. You'll receive a tracking email as soon as your order ships.
💙 Is shipping really free?
Yes! Shipping is completely free across the UK and Europe. No hidden fees, no surprises at checkout.
🛡️ What does the 30-day guarantee cover?
We stand behind every product. If you're not 100% satisfied, we'll replace it or give you a full refund — no questions asked.
❄️ Does it work without ice?
Absolutely! It works with water alone. For an extra cooling boost, simply add ice or use the free ice cube mould included with your order.